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CISCO Training Course Details
 
 
IUM v5.0 - Implementing Unified Messaging
 
Duration:

Description

 

The aim of this course, Implementing Unified Messaging (IUM) v5.0, is to produce competent system engineers for the Cisco Unity product. This class also incorporates the content of the Administering Unified Messaging (AUM) course.

Upon completion of this course, system engineers will be able to perform system setup and customization; add, delete, and modify subscribers, monitor and maintain the Cisco Unity system, install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. The class prepares a learner to take the Cisco Unity System Engineer exam (642-104).

Objectives

  • Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
  • Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
  • Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
  • Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
  • Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
  • Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
  • Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
  • Given an integration scenario with specific components, choose the correct integration type and describe the steps needed to complete the integration
  • Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
  • Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems

Prerequisites

  • A working knowledge of Microsoft Windows 2000
  • A working knowledge of the Exchange 2000 or the Lotus Domino messaging environment
  • A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified Communications Manager preferred)

Who Should Attend

The primary audience for this course is as follows:

  • IPC Advanced Channel Partners (field engineer [FE] and system engineer [SE] role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
  • Professional Services Partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
The secondary audience for this course is as follows:
  • Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
  • Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
 
Course Outline
 
    AUM
  • Course Introduction
  • Module 1: Cisco Unified Messaging Overview
    • Lesson 1: Introducing Cisco Unity
    • Lesson 2: Understanding Unified Messaging Integrations
    • Lesson 3: Understanding Cisco Unity Standard System Features
    • Lesson 4: Understanding Cisco Unity Standard User Features
    • Lesson 5: Understanding Cisco Unity Optional Features
  • Module 2: Cisco Unity Connection Overview
    • Lesson 1: Introducing Cisco Unity Connection
    • Lesson 2: Positioning Cisco Unity Connection
    • Lesson 3: Understanding Cisco Unity Connection Integrations
    • Lesson 4: Understanding Unity Connection Standard Features
    • Lesson 5: Understanding Cisco Unity Connection Optional Features
  • Module 3: Cisco Unified Messaging General Setup
    • Lesson 1: Using Cisco Unity
    • Lesson 2: Using the Cisco Unity Administrator
    • Lesson 3: Setting Up Cisco Unity
  • Module 4: Cisco Unified Messaging Subscriber Configuration
    • Lesson 1: Configuring Global Subscriber Settings
    • Lesson 2: Configuring Subscriber Accounts and Settings
    • Lesson 3: Using Call Handlers and Interview Handlers
  • Module 5: Cisco Unified Messaging System Monitoring and Maintenance
    • Lesson 1: Monitoring a Cisco Unified Messaging System
    • Lesson 2: Maintaining a Cisco Unified Messaging System
    • Lesson 3: Managing Unified Messaging System Reporting

    IUM
  • Course Introduction
  • Module 1: Cisco Unified Messaging System Hardware
    • Lesson 1: Unified Messaging Server Hardware Lesson 2: Unified Messaging Voice Boards
  • Module 2: Cisco Unified Messaging System Software
    • Lesson 1: Unified Messaging Architecture
    • Lesson 2: Installing Cisco Unity Messaging Software
    • Lesson 3: Upgrading Cisco Unified Messaging Software
  • Module 3: Cisco Unity Connection Overview
      Lesson 1: Defining Cisco Unity Connection Server Hardware Lesson 2: Defining Cisco Unity Connection Architecture and Software
  • Module 4: Unified Messaging Integrations
    • Lesson 1: Cisco Unified Messaging Integrations
    • Lesson 2: Integrating Cisco Unity with Cisco Unified Communications Manager
  • Module 5: Unified Messaging Networking
    • Lesson 1: Cisco Unity Networking Overview
    • Lesson 2: Message Transfer and Directory Replication
    • Lesson 3: Understanding Networking Subscribers
    • Lesson 4: Understanding Digital Networking
    • Lesson 5: Understanding VPIM Networking
    • Lesson 6: Understanding AMIS Networking
    • Lesson 7: Understanding Cisco Unity Bridge Networking
  • Module 6: Unified Messaging Maintenance and Utilities
    • Lesson 1: Cisco Unity Administration Tools
    • Lesson 2: Cisco Unity Audio Management Tools
    • Lesson 3: Cisco Unity Diagnostic Tools
    • Lesson 4: Cisco Unity Switch Integration Tools
    • Lesson 5: Disaster Recovery and Cisco Unity
    • Lesson 6: Providing Redundancy: Implementing Failover in Cisco Unity
 
 
 
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